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Accace Circle

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Accace Circle supports a broad expansion and provides ongoing BPO services

A Polish-based brand of discount shops with an ambition to conquer 9 European markets reached Accace with a request for help. The organization was unfamiliar with outsourcing models of expansion outside the country of their origin and had minimum local expertise and reliable connections on their desired markets. Moreover, tied to their growth, they also anticipated a growing need for improving their effectiveness by outsourcing their BPO services – an ideal challenge for Accace Circle!

Through effective centralized account management, we approached our Friends with the client’s request. Together, we managed to set-up unified outsourcing model for each market, including streamlined structure of processes and management reporting while respecting local differences. These were then sequentially implemented, by successfully cascading the know-how from one implementation to the next. Further, we are distributing our shared Employee & Manager Self-Service portal across all countries to ease administrative burden of shops managers – all while providing a convenient single point of contact for the client. Our Friends’ active involvement also led to effective localization of ERP system in each country and its effective rollout.

Achievements

9 ACTIVE COUNTRIES

9 active countries: Slovakia, Czech Republic, Hungary, Romania, Lithuania, Latvia, Estonia, Croatia and Slovenia

CLIENT’S SHOPS

Over 500 new client’s shops

PAYSLIPS

Over 4 500 payslips calculated per month

SINGLE POINT OF CONTACT

Single point of contact for all 9 countries and centralized account management

And much more:

  • Off-the-shelf implementation methodology enabling smooth roll-out to new markets
  • Set-up of Lift & Shift accounting and payroll processes while respecting local specifics
  • Full replacement of client´s local internal back-office departments
  • Effective knowledge management via SPoC easing up burden in HQ
  • Improvement of turnaround time of tasks
  • Improvement of quality and effectiveness of Operations
  • Fast information sharing leveraged by global governance

Primary Sidebar

  • Complete BPO services and supports system implementation
  • Extensive payroll operations and HR administration
  • Large-scale service delivery and ongoing BPO and consultancy services
  • Broad expansion and ongoing BPO services

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About Accace Circle

Accace Circle is a co-created business community of like-minded BPO providers and advisors who deliver outstanding services with elevated customer experience. Covering almost 40 jurisdictions with over 2 000 professionals, we support more than 10 000 customers, mostly mid-size and international Fortune 500 companies from various sectors, and process at least 170 000 payslips globally.

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Reach out to us

Email: circle@accace.com
Tel.: + 421 232 553 000

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