In today’s ever-evolving economic landscape, choosing solutions that go beyond the traditional fee-for-service approach is more important than ever. As the definition of dependability and cost-effectiveness fluctuates constantly, making use of a managed service provider that offers a proactive and well-thought-out solution is the right way to go. This model of support can provide all of the needs a business requires.
A Managed Service Provider (MSP) takes a proactive approach to meeting a client’s needs. They thoroughly analyse the client’s process and then create, implement, and maintain solutions that are effective and tailored to the client’s requirements. This is what sets MSPs apart from outsourcing; however, we have gone over the differences between these services before. Now let’s concentrate on the key benefits of MSPs.
Centralisation of account management
Managed service providers ensure a single point of contact (or SPOC) in order to facilitate communication between the client and the service providers, regardless of the number of countries or projects involved. The SPOC is a person or a department that simplifies the process of receiving and managing requests, identifies the order of priority, offers a unified response to complex inquiries, guarantees that communication is consistent, ensures that information is transferred in a timely fashion, and eliminates any confusion about who to contact for a specific question.
The SPOC is tasked with ensuring the highest level of customer satisfaction and knowledge of the client’s business, allowing them to suggest the best possible solutions, thus allowing the client to focus on their core processes and expanding their operations.
Unification of processes
Imagine that you have to manage 10 different offices with 10 different outsourcing vendors, each with their own approach to problem-solving, reporting and back-office solutions. It can get quite overwhelming, resource-draining and time-consuming, not to mention the potential risks and issues. Think how much easier it would be if there was someone to pull all of this together and streamline all of these processes. A competent MSP ensures that all services delivered are integrated, while managing all operations through a single account and a unified communication system, no matter what jurisdiction is involved.
Administration becomes easier with unified processes in place. For instance, when it comes to paperwork related to billing or contracts, having a well-organized managed service provider makes it effortless for companies to monitor their international outsourcing operations. This unification is also important when it comes to comparing internal data for efficient decision-making.
Streamlined global expansion with full regulatory compliance
The most effective MSPs provide clients with global coverage and the capacity for uninterrupted business expansion anywhere in the world. Connecting with local vendors grants them access to the best local knowledge and experience that, complementing unified procedures, delivers a seamless and systematic scaling of projects.
Managed service providers assume responsibility for adhering not just to elevated quality specifications and stringent corporate principles regardless of where they are located, but also for keeping up with continuously fluctuating local regulations. This compliance ensures staying up to date with the latest statutory obligations and regulations and integrating those into our solutions to meet the client’s goals and expectations. Rigorous monitoring ensures that our solutions are up-to-date and guarantee positive results.
Ensuring business continuity in any circumstances
Every company must create a business continuity plan with a well designed strategy to quickly manage any major interruptions. A managed service provider can establish a long-lasting internal structure that maintains or quickly restores company activities and ensures the necessary support for personnel under all conditions, with help offered in multiple time zones when necessary.
The MSP takes proactive steps in order to prevent unexpected challenges or scenarios by regularly monitoring and evaluating different threats, and then developing solutions. These preventative measures are regularly verified and approved by esteemed organisations, like ISO and ISAE, for their quality and safety management.
Cutting-edge technology at your fingertips
Today, to remain competitive, it’s necessary to keep up with the fast pace of technological progress. However, many businesses are unable to keep up with the cost of in-house continuous innovations, developments, and implementations. Managed service providers can provide a handy solution to this problem. Proper MSPs can provide access to the most advanced technology or develop their own reliable and tailored solutions. With a singular interface, high security measures, a fast implementation timeline, and necessary automations, managed services can significantly improve a client’s workflow at minimal cost.
When considering advisory, payroll, accounting, or other back-office services, managed service providers (MSPs) can be used to accelerate the implementation of IT solutions or applications, even if the client does not have the necessary personnel. The MSP can address the talent gap, taking responsibility for the missing resources or providing training as necessary.
Given the numerous benefits, it is clear why managed services are more cost-efficient than handling operations in-house. Not only do they lift the burden of managing systems from the business, but also save costs in areas including:
- Human resources: The MSP allows the client to avoid the expense of employing new talents, retraining their own employees, setting up costly training programs, or expanding the physical workspace by providing the necessary skills and expertise through their own staff.
- Technology: The MSP takes responsibility for the financial burden of using the most up-to-date digital or online solutions, which includes cover for in-house innovation and improvement or licencing fees from third parties.
- Processes: Implementing automated systems and streamlined processes, managed by the MSP, can help greatly reduce business expenses by simplifying and optimizing operations.
- Penalties: By ensuring full compliance with all the required regulations, strict security protocols, data protection and liability, the managed service provider avoids the risk of penalties for potential breaches.
Long-term strategic vision
To conclude, managed service providers are well-equipped to provide their clients with a comprehensive, forward-looking management plan. This allows MSPs to identify the best opportunities for growth and recommend the best solutions for businesses, helping them achieve their goals with greater ease.
Are you interested in learning more about the advantages of a managed service approach or do you have a particular need? Get in touch with us to discuss how the Accace Circle community can help you.