Excellence isn’t always about flawless execution. Sometimes it’s about showing up, seeing the bigger picture and staying one step ahead of what the client needs. Csilla Szabados Batta, Senior Project Manager at Accace Circle, brings this kind of excellence into every client interaction. In the second part of our mini-series, Csilla shares how structure, trust and thoughtful support help her lead successful multi-country implementations and become the person clients turn to when it really matters.
What does “excellence” mean to you in your role?
Excellence means striving for the best approach and the best solutions, for both the client and Accace. For me as a project manager, it’s about preparing for the implementation in as much detail as possible: careful planning, regular risk assessment and truly listening to the client and our partner to make sure we’re all working toward the same goal. It also means following our internal processes to prevent issues later and being available for the client, even when they don’t know yet that they need us. It’s not about perfection, but about pushing myself to be the best version I can be.
Can you share an example where striving for excellence made a big difference for a client or a community member?
Sometimes it’s difficult to keep track of everything across all countries, but for the client, it’s important to feel that I’m there for them whether they have a new idea or are struggling with something. I remember a situation where a client was dealing with issues in one country and tried solving them locally. Eventually, I got a call saying, “I got your number from a colleague who said you’re the one who can get things going.” That moment meant a lot to me. It showed that the client trusted I could help, based on past experience.
That, to me, is what excellence is: being there when it matters, even before you’re asked.
How do you ensure consistency and quality when working across so many locations?
First of all: spreadsheets! But more seriously, I’ve found that when I work with several countries at once, it’s often easier to keep things consistent. I have a better overview of what’s happening, I can compare experiences and when a client wants to introduce something new, I might already know the best approach from another location. That saves time and helps us deliver better results.
Csilla Szabados Batta
Senior Project Manager at Accace Circle
What are some behind-the-scenes routines or habits that support high standards?
I always start the day by checking my emails and answering the quick ones right away so I don’t hold anything up. Then I move on to more complex tasks, such as things that need research or coordination across countries. It’s about planning the day effectively, staying organized and making space for the unexpected.
How do you inspire others in the community or in your team to keep raising the bar?
Project managers mainly work with clients, so we don’t often see each other’s work. But I always aim to support local account managers: to listen to their concerns and offer advice from a global perspective. I believe being positive and approachable makes a difference. Some very kind feedback from colleagues during evaluations reassured me that this approach works.
A final word
Sometimes excellence is just knowing when to step in and being trusted when you do. Csilla’s story shows how leadership, responsiveness and optimism can create real value for clients and colleagues alike.
