Keeping up with the fast pace of emerging technologies might be demanding, especially when companies seeking BPO and payroll outsourcing services are having increasingly higher expectations. A good solution does not stop at basic digitalization but is able to offer the standardization of processes and consistent service delivery – at a lower cost. As providers are navigating through the maze of available options, besides the functionalities, accessibility and scalability, they must also take into consideration the customer experience offered in the field of payroll outsourcing to both employees and HR teams, or as they call it: the end user.
Turning on-premise systems to online solutions
Offering a self-service portal as a cloud solution to the customer is considered as a complementary part of the service delivery. However, the benefit of a flexible system available technically from anywhere and the added value of virtual communication or interaction can be a key selling point. A self-service portal not only replaces the functions of an internal payroll department, but also maintains the comfort level the employees and management are accustomed to due to having all the support in-house. While the client benefits from the increased efficiency of their processes thanks to the electronic management of payslips, access to HR documents and archive, document exchange channels, workflows, tasks management and inquiry handling, the provider can guarantee with no increased effort the following advantages of their service offering:
Scalability of BPO services to global level
In case a client operates on a global level and requires a multi-country coverage of their payroll and HR agenda, a single cloud solution is without doubt the best option available. With an online payroll portal, the provider can effectively unify and streamline all processes, no matter the discrepancies across jurisdictions or differences in the local market specifics.
The implementation of a payroll portal with consolidated features guarantees the following advantages across multiple countries:
- Streamlined processes and unified interface across multiple countries
- Effective collection and secure transfer of data from different local systems
- High trackability of workflows and tasks on global level
- Effective management of processes thanks to unified payroll schedules and calendars
- Transparent communication channel between payroll teams and employees from all entities
- Unified reporting for both local and international HR management
- Consolidation of reporting on multi-country level
- Integration with other local or global systems used within the organization
- Top-security platform and GDPR compliance
Ready-to-use solutions to cut time and costs
Opting for already perfected systems available on the market reduces the expenses and also relieves the BPO service provider from the burden of technical administration and maintenance, which is therefore covered by the developer. The advantage of the best portal solutions available is the fact that they can set up and add functionalities based on any requirements, which can easily become a strong and unique selling point for any outsourcing company that chooses to provide their services in a technologically advanced and convenient way.
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